Everything you need to level up your call center.
Resources, services, and utilities aimed at helping your technical staff solve everyday problems.
Get help via e-mail, Slack chat, phone-call, emergency answering service, or by entering a ticket. Whatever option you prefer.
What is Break-Fix support?
Get help with issues, training, and expertise as needed.
| Outages, problems, and issues | Troubleshooting and resolution | Extra help when you want it |
|---|---|---|
| Break | Fix | Support |
Managed IT Services Designed for Call Centers
24x7 Emergency On-Call
Business Applications & Licensing
Website & Application Hosting
Operational Support & Ticketing
Security Detection & Response
Database Management & Optimization
On-Premise & Cloud Infrastructure
Business Continuity & Disaster Recovery
Technical Staff Training & Mentoring
Managed Services pricing is based on the size of your environment: physical locations, hosting environments, endpoints, and users to support.
Application Hosting Services pricing is based on server capacity and high-availability configuration.
Modern tools at your disposal:
Mission Control, we have a go.
The advanced utility-dashboard for Amtelco's Genesis systems that unlocks a whole new universe.
A utility and companion dashboard for use with Amtelco Genesis and Intelligent Series platform(s). Unlock a whole new universe.
Works well with others.
Here are some of the things our customers have said over the years:
Patrick has been an invaluable asset to i24's technical department. His depth of knowledge and experience continues to wow us at every opportunity
Alex Leibneri24 Call Management Solutions
Call theory is the best decision I have ever made for my business....My only regret is not working with him sooner.
Kelly CammackApollo Answering Service
Patrick is incredibly knowledgeable about the TAS industry and Amtelco. He has been an incredible asset on our journey to Genesis and beyond.
Kelly CammackApollo Answering ServicePatrick is top notch to work with. If you have a problem he is quick to jump in, diagnose the problem, and get you back on track.
Sue & Paul MilitoCunningham Communications
Also, he's well rounded on helping your company achieve maximum performance from your equipment. We are so glad we work with him!
Sue & Paul MilitoCunningham CommunicationsIn addition to helping us learn IS and build incredibly customized scripts and API integrations, he has also increased our security, and network redundancy, and sped up our overall network and SQL performance.
Kelly CammackApollo Answering Service
Don't go alone. Take This!
There's a good chance if you're stuck on something — we've seen it before.
Designed (by customer feedback) to solve your problems faster.
Unlimited Portal Users
Bring your whole team!
Instead of charging arbitrarily on how big you are, enjoy free digital access for your entire organization. Technical users will see the most benefit.
Weekly Community Office Hours
Bring us your problems!
Every week, a small group of customers and I jump on a Zoom call and talk, laugh, and most importantly - learn from each-other by brainstorming issues.
Industry Vendor Listings
Yes, even our competitors.
A list of vendors, products, and services that we (or one of our clients) at one time found useful. Great for scoping out your options.
Bring your whole team!
Instead of charging arbitrarily on how big you are, enjoy free digital access for your entire organization. Technical users will see the most benefit.
Bring us your problems!
Every week, a small group of customers and I jump on a Zoom call and talk, laugh, and most importantly - learn from each-other by brainstorming issues.
Yes, even our competitors.
A list of vendors, products, and services that we (or one of our clients) at one time found useful. Great for scoping out your options.