Call Theory

Pricing Plans

Flexible billing for your benefit: sign up, cancel, upgrade, or downgrade on-demand — directly through our online portal.
It's like a contact-less cancel button.

Sign up Services
Call Theory

Gear Up

$0 /mo

Free plan that includes documentation and digital resources.

Gear Up
Digital Resources
Feature Included
Tech Documentation Included
Script Library Included
Community Bug Board Included
Vendor Listings Included
Portal Users Unlimited
Support Services
Feature Included
Request Bounties Included
Community Slack Chat Included
Email Support Not included
Weekly Office Hours Not included
Subject-Matter Expert Advisor Not included
Contract Services Not included
Dedicated Weekly Meeting Not included
Emergency Support Not included
Mission Control Application
Feature Included
Database Sync Included
Community Tools Not included
Archive Explorer Not included
Scripted Browser Not included
Gear Up

Power Up

$250 /mo

Essential tech support and guidance.

Power Up
Digital Resources
Feature Included
Tech Documentation Included
Script Library Included
Community Bug Board Included
Vendor Listings Included
Portal Users Unlimited
Support Services
Feature Included
Request Bounties Included
Community Slack Chat Included
Email Support Included
Weekly Office Hours Included
Subject-Matter Expert Advisor Included
Dedicated Weekly Meeting Not included
Contract Services $50/hr
Emergency Support Not included
Mission Control Application
Feature Included
Database Sync Included
Community Tools Included
Archive Explorer Included
Scripted Browser Not included
Power Up

Level Up

$450 /mo

Dedicated support to level up your call center.

Level Up
Digital Resources
Feature Included
Tech Documentation Included
Script Library Included
Community Bug Board Included
Vendor Listings Included
Portal Users Unlimited
Support Services
Feature Included
Request Bounties Included
Community Slack Chat Included
Email Support Included
Weekly Office Hours Included
Subject-Matter Expert Advisor Included
Dedicated Weekly Meeting Included
Contract Services $50/hr
Emergency Support $50/hr
Mission Control Application
Feature Included
Database Sync Included
Community Tools Included
Archive Explorer Included
Scripted Browser Included
Level Up

Frequently asked questions

What's the refund policy?
Monthly subscriptions are non-refundable. Annual subscriptions are partially-refundable with the exception of the first two-months. Any additional un-used time will be refunded.
Who is Call Theory for?
While our digital resources are focused on the Amtelco and NAEO community, our support services are able to handle most popular call center vendor systems and related infrastructure. Setup a no-obligation call to see if we can help!
What is a Subject-Matter Expert Advisor?
An SME, or Subject-Matter Expert, is someone who has working knowledge of the technology you use. They listen, explain, and provide opinions on the best technical solutions to meet your needs. We will jump on vendor or internal calls as your SME. After 2-hours of SME time per month, additional time is billed as contract services.
What's included with Contract Services?
Infrastructure, scripting, databases, training, general support, or building custom solutions. Large-scoped projects are generally not included with contract services and may be quoted separately.
When do Emergency Support hours apply?
Emergency support applies on weekends, week-days from 8pm Eastern to 8am Eastern, and all day during state and federal holidays. Emergency support is billed at a one (1) hour minimum.
What are weekly office hours?
All subscribers are invited to our weekly Zoom conference on Tuesdays at 3PM Eastern. It's a great place to get help, learn what others are doing, and network!