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What's the refund policy?
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Monthly subscriptions are non-refundable.
Annual subscriptions are partially-refundable with the exception of the first two-months. Any additional un-used time will be refunded.
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Who is Call Theory for?
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While our digital resources are focused on the Amtelco and NAEO community, our support services are able to handle most popular call center vendor systems and related infrastructure.
Setup a no-obligation call to see if we can help!
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What is a Subject-Matter Expert Advisor?
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An SME, or Subject-Matter Expert, is someone who has working knowledge of the technology you use. They listen, explain, and provide opinions on the best technical solutions to meet your needs.
We will jump on vendor or internal calls as your SME. After 2-hours of SME time per month, additional time is billed as contract services.
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What's included with Contract Services?
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Infrastructure, scripting, databases, training, general support, or building custom solutions. Large-scoped projects are generally not included with contract services and may be quoted separately.
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When do Emergency Support hours apply?
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Emergency support applies on weekends, week-days from 8pm Eastern to 8am Eastern, and all day during state and federal holidays. Emergency support is billed at a one (1) hour minimum.
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What are weekly office hours?
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All subscribers are invited to our weekly Zoom conference on Tuesdays at 3PM Eastern. It's a great place to get help, learn what others are doing, and network!