Call Theory

Support for call centers

Technical documentation, scripting, and support for the call center and telephone answering service industries. Special love for Amtelco and the NAEO ecosystem.

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Call Theory

Everything you didn't know you needed.

There's getting-along and then there is getting ahead. Learn how to leverage your existing tech more effectively while learning new technology along the way.

Technical Docs
Learn call center technology including telephony, scripting, servers, databases, Twilio, and Amtelco.
Script Library
Get up and running quickly with pre-made Amtelco Intelligent Series scripting, powershell, T-SQL scripts, and more.
Unlimited Users
Invite unlimited users to the online documentation and scripting library - even on the free plan.
Need tech help
for your call center?
Check out our support services

Still stuck? There's more.

Our community is meant to foster call center best practices, technical acumen, and most of all: to solve your technical issues.

Request Bounties
Looking for something not in our docs? Request it through bounties and we'll create and share the solution with all subscribers.
Community Bug Board
Save your sanity by searching and sharing bugs and their workarounds with other subscribers.
Vendor & Equipment List
A categorized, searchable list of vendors and equipment used or recommended by the community.
Get answers to your problems

Level Up Your Call Center

One of our core values is transparency, so please enjoy free access to all of our digital and community resources.

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Call Theory documentation screenshot

Kelly Cammack says:

@PatrickLabbett we made it to 100 clients on IS today!! 🎉
This would not have been possible without your amazing support and guidance! Thank you sooooo much! Genesis 2021 here we come. 💪