Support for your technical staff
Technical documentation, scripting, and support for the call center and telephone answering service industries
Sign Up LoginFocused Support
Scripting Library
Unlimited Users
stuck?
Database help?
Server problem?
Script not working?
Wasting staff time?
Getting nowhere!?
Join our weekly office hours to get issues resolved faster
A search that finds what you're looking for!
Learn call center technology — including telephony, scripting, servers, databases, Twilio, Amtelco, text messaging, API integrations, and more!
The search index is automatically generated every documentation update ensuring you never miss target.
We use open-source technology and workflows, along with Google's Material Design principles to create one of the best documentation experiences in the industry – across any device.
On-Demand Support
We are where you are
Contact us by phone, text, e-mail, DM, Messenger, Zoom, Meet, Teams - it's your choice.
Emergency support available
We teach your technical staff on support calls so they can handle future issues.
Contract services includes scripting, reports, server work, infrastructure, API integrations, and more.
Contract Services
Get the most for your money
Don't need the on-demand support? Put us to work! Use the 4 hour(s) of included support for contract services.
Available on the Level Up plan
Flexible billing for your benefit
- Month-to-month or annual plans
- Don't need the support? No problem
- Cancel, upgrade, or downgrade online
- Re-subscribe when you need help again
We hope you'll stay for the email support, tech docs, and script library, but you're free to upgrade, downgrade, cancel and re-subscribe as you see fit!
Pricing
Choose your level of support
| Plan Features | Gear Up | Power Up | |
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Tech Documentation
Beautiful, searchable call center tech documentation Learn telecom, scripting, cloud, servers, and everything in-between. |
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Unlimited Users
Unlimited users - bring your whole team Managing user licensing sucks. So, don't worry about it. |
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Learning Bounties
Request and vote on learning bounties A shared bounty list that benefits all subscribers. |
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Script Library
Full access to scripting library Intelligent Series, Powershell, SQL, automation, and more. |
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Basic e-mail Support
Standard e-mail support Got questions? Send 'em our way. Best effort response time. |
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Premium e-mail Support
Premium e-mail support Prioritized e-mail responses. Same or next-business day response. |
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Virtual Office Hours
Weekly virtual office hours One-on-one help finding solutions in a group setting. |
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Premium 1v1 Support
Premium "Done With You" interactive support 4 hours of private phone, Zoom, or other screencast included each month. |
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Contract Services
Optional "Done For You" contract services Apply interactive support hours towards contract services |
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Additional Support
Additional premium support hours Need more than the included 4 hours? Billed at a heavily reduced rate. |
$50/hr | ||
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Emergency Support
Emergency after-hours support Call us for emergencies. Includes postmortem and issue timeline |
À la carte | À la carte | À la carte |
| Upgrade, downgrade, or cancel at any time | |||
| Monthly Monthly Pricing | $125/mo | $250/mo | $450/mo |
| Yearly Yearly Pricing 2 months free with annual commitment | $1250/yr | $2500/yr | $4500/yr |
| Sign Up | |||
