Easy-Mode Pricing
Sign up, cancel, upgrade, or downgrade on-demand — directly on our online portal.
Power Up - Digital Resources
Training and documentation to empower your people.
$250/mo
- Email & Slack Chat Support
- Weekly IT Support Office Hours
- Weekly Amtelco IS Scripting Training
- Script Library, Technical Docs, and More
- Scheduled Support Appointments ($)
- Contract IS Programming ($)
- Contract Support Services ($)
Level Up - Technical Support
Dedicated weekly meeting, and access to Mission Control utility dashboard
$450/mo
- Includes everything from Power Up
- Dedicated Private Meetings
- Mission Control - Software & Updates
- Mission Control - Management & Support
- Emergency Break-Fix Support ($)
- After-Hours Break-Fix Support ($)
Custom & Managed Services
IT service infrastructure architecture, implementation, and management
Enterprise
- Dedicated Onboarding
- Custom Support & SLAs
- Custom Contract Negotiation
- Custom Compliance Requirements
- Custom Data Residency & Sovereignty
Break-Fix support explained
Get help with issues, training, and expertise as needed.
| Outages, problems, and issues | Troubleshooting and resolution | Extra help when you need it |
|---|---|---|
| Break | Fix | Support |
Frequently asked questions
If you can’t find what you’re looking for, email your question(s) to support@calltheory.com.
Email & (Slack) Chat Support
Email support questions or join our Slack community. Call Theory maintains a support channel for all of our subscribers to access and ask questions.
Weekly IT Support Office Hours
Where the big problems get solved. Customers are invited to our weekly Zoom conference on Tuesdays at 3PM Eastern. It's a great place to get help, share scripting techniques, learn what others are doing, and network! The intangible benefits from this meeting are worth checking out. As a subscriber, you can also invite a guest to office hours!
Weekly Amtelco IS Scripting Training
Join us for a structured weekly training class - Thursdays at 12PM Eastern - covering Amtelco Intelligent Series scripting and account setup. We are not affiliated with Amtelco.
Script Library, Technical Docs, and More
Our Script Library and Technical Docs are a collection of different digital resources including T-SQL scripting, Amtelco Intelligent Series scripting, Crystal Reports, PowerShell scripts, Twilio examples, High-Quality Hold Music, and more. Don't see something? Email us a request and we'll get it added!
Scheduled Support Appointments ($)
We maintain Appointment Schedules that can be reserved by customers to jump directly on our calendar. Like other direct support methods, the time spent is not included in your base subscription and is charged at a pro-rated $50/hr.
Contract IS Programming ($)
Contract IS Account Programming is a service available to our paid subscribers for making system-wide IS programming updates (directory, scripting, on-call, etc.,) or to create new templates or account, or help with custom scripts/integrations. Our IS Programmers are trained by Patrick Labbett and receive continuous education/training to hone their skills. Contract account programming is not included in your base subscription and runs $50/hr.
Dedicated Private Meetings
Representatives from your company can join an up to 1-hour long dedicated (and private) Zoom call for follow-ups, talking through issues, training on scripting/platforms, or otherwise working together as desired. Most customers meet every two-weeks but we recommend at minimum once a month.
Mission Control - Software & Updates
Mission Control is a utility dashboard for Amtelco Genesis and Intelligent Series bringing additional capabilities to augment your client and agent experiences. The dashboard is installed in your on-premise or cloud environment and managed by Call Theory.
Mission Control - Management & Support
Call Theory uses standard CI practices to update code deployments at customer sites. You are free to continue using Mission Control after you cancel your subscription, but you will not receive updates or support.
Emergency Break-Fix Support ($)
We serve the Answering Service and Call Center industries, so of course we use a 3rd-party answering service - one of our customers, in fact - so you can reach us at anytime for emergencies.
After-Hours Break-Fix Support ($)
Emergency support applies on weekends, week-days from 8pm Eastern to 8am Eastern, and all day during state and federal holidays - based on Eastern Time Zone in the US. Emergency support is billed at a one (1) hour minimum at the Contract Services rate of $50/hr. Mission Control support is included and not billed separately.
Contract Support Services ($)
Contract services includes infrastructure setup, database optimization, IS programming training, general break-fix support, and/or building custom solutions. Large-scope projects and software development are generally not covered under contract services and may be quoted separately. Contract services and break-fix are not included in your base subscription and are charged at a rate of $50/hr.
Dedicated Onboarding
Extensive training and onboarding for your team(s). Customized and personalized training programs, education materials, and on-site visits are available.
Custom Support & SLAs
Service Level Agreements (SLAs) can be negotiated to be more strict for enterprise customers, ensuring guaranteed levels of service, including faster response times and dedicated support teams.
Custom Contract Negotiation
The ability to negotiate contract terms, including pricing, payment terms, data ownership, liability clauses, and more.
Custom Compliance Requirements
Strict compliance needs that require tailored solutions, like GDPR, HIPAA, SOC 2, and more. Please note: We are happy to sign a BAA for customers outside of the need for an Enterprise account.
Custom Data Residency & Sovereignty
For organizations that are operating in multiple regions and need data stored in specific locations due to legal and regulatory requirements.
Unlimited Users - Bring Your Whole Team
While our content generally benefits your technical and management staff the most, you are free to invite any number of users from within your organization to the portal. We do ask that you proxy service requests from your organization through a central contact/role as to avoid duplicate and time-consuming request filtering.
What is your refund policy?
Monthly subscriptions are non-refundable. Annual subscriptions are partially-refundable - you will receive a refund for the remaining full months, minus $900 (the 2-free months we provided for signing up on the annual plan.)
Ready to get started?
Technical knowledge, training, management, and the Mission Control dashboard at your disposal.
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