Everything you need to level up your call center.

Resources, services, and utilities aimed at helping your technical staff solve everyday problems.

Get help via e-mail, Slack chat, phone-call, emergency answering service, or by entering a ticket. Whatever option you prefer.

Managed IT Services Designed for Call Centers

Front-line experience with deep industry-knowledge
    • 24x7 Emergency On-Call

      24x7 Emergency On-Call

    • Business Applications & Licensing

      Business Applications & Licensing

    • Website & Application Hosting

      Website & Application Hosting

    • Operational Support & Ticketing

      Operational Support & Ticketing

    • Security Detection & Response

      Security Detection & Response

    • Database Management & Optimization

      Database Management & Optimization

    • On-Premise & Cloud Infrastructure

      On-Premise & Cloud Infrastructure

    • Business Continuity & Disaster Recovery

      Business Continuity & Disaster Recovery

    • Technical Staff Training & Mentoring

      Technical Staff Training & Mentoring

Request Managed Services Information

Managed Services pricing is based on the size of your environment: physical locations, hosting environments, endpoints, and users to support.

Application Hosting Services pricing is based on server capacity and high-availability configuration.

Modern tools at your disposal:

    • Axcient x360 Business Continuity & Disaster Recovery
    • Acronis Cloud Backup
    • Bitdefender Cyber-security
    • Cisco Duo 2FA/MFA Login
    • Dell Technologies Authorized Partner
    • Huntress Managed Detection & Response
    • Ironscales Email Security Platform
    • MalwareBytes OneView
    • Microsoft Partner
    • SentinelOne Endpoint Detection & Response
    • Webroot Security Awareness Training
    • Bitwarden Password Manager
    • 3CX Advanced Certified Partner

Mission Control, we have a go.

The advanced utility-dashboard for Amtelco's Genesis systems that unlocks a whole new universe.

Available exclusively as part of paid Call Theory subscriptions.

Information & Pricing

Additional feature screenshots coming soon.

A utility and companion dashboard for use with Amtelco Genesis and Intelligent Series platform(s). Unlock a whole new universe.

Works well with others.

Here are some of the things our customers have said over the years:

    • Patrick has been an invaluable asset to i24's technical department. His depth of knowledge and experience continues to wow us at every opportunity

      Alex Leibner
      i24 Call Management Solutions
    • Call theory is the best decision I have ever made for my business....My only regret is not working with him sooner.

      Kelly Cammack
      Apollo Answering Service
    • Patrick is incredibly knowledgeable about the TAS industry and Amtelco. He has been an incredible asset on our journey to Genesis and beyond.

      Kelly Cammack
      Apollo Answering Service
    • Patrick is top notch to work with. If you have a problem he is quick to jump in, diagnose the problem, and get you back on track.

      Sue & Paul Milito
      Cunningham Communications
    • Also, he's well rounded on helping your company achieve maximum performance from your equipment. We are so glad we work with him!

      Sue & Paul Milito
      Cunningham Communications
    • In addition to helping us learn IS and build incredibly customized scripts and API integrations, he has also increased our security, and network redundancy, and sped up our overall network and SQL performance.

      Kelly Cammack
      Apollo Answering Service

Don't go alone. Take This!

There's a good chance if you're stuck on something — we've seen it before.
Designed (by customer feedback) to solve your problems faster.

Unlimited Portal Users

Bring your whole team!

Instead of charging arbitrarily on how big you are, enjoy free digital access for your entire organization. Technical users will see the most benefit.

Weekly Community Office Hours

Bring us your problems!

Every week, a small group of customers and I jump on a Zoom call and talk, laugh, and most importantly - learn from each-other by brainstorming issues.

Industry Vendor Listings

Yes, even our competitors.

A list of vendors, products, and services that we (or one of our clients) at one time found useful. Great for scoping out your options.

Ready to get started?

Technical knowledge, training, and management at your disposal.

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