Our products and services are designed to augment your call center

Self, Guided, or Managed Support?

Call Theory can act as a technical reference, an interactive technology trainer and guide, or a full-blown service provider to completely manage your call center.

Beautiful, Searchable Documentation: Our documentation is fully searchable, consistently updated, and tailored towards call center and answering services.
Email & Chat Support: Send us an email or chat us through our Slack community and get advice, opinions, feedback, and support on almost any technical topic.
Scheduled On-Demand Support: Jump on our calendar for non-urgent support, pair-programming, additional training, or just to get some direction on a project.
Weekly Office Hours for Call Centers: Customer-wide, collaborative meeting where the big problems get solved - bring us your IT and scripting problems to work on.
Amtelco Intelligent Series Training: Year-round, weekly training on Amtelco Intelligent Series account programming following a structured, repeating syllabus - now available to all paid customers.
Dedicated Weekly Meeting: Send your IT staff, programmers, and project managers for dedicated, in-depth support, training, and advice for your company.
Contract Services & Scripting: For project-based or one-off help requests, we can help you plan, train, implement, and/or create just about anything you can imagine.
Break-Fix Support: We've got your back when you need it - call us for questions, outages, or just re-assurance. Covers emergency and after-hours break-fix support.
Custom & Managed Services: In conjunction with — or acting as — your IT team - we can architect, implement, and manage your entire call center infrastructure - from the phones all the way up your technology stack.

Custom & Managed Services

Designed for Call Centers and Answering Services

- 24x7 Emergency On-Call
- Business Applications & Licensing
- Website & Application Hosting
- Operational Support & Ticketing
- Security Detection & Response
- Database Management & Optimization
- On-Premise & Cloud Infrastructure
- Business Continuity & Disaster Recovery
- Technical Staff Training & Mentoring

Call Theory brings front-line experience, a willingness to teach, and deep industry-knowledge.

Request Managed Services Information

Managed Services pricing is based on the size of your environment: physical locations, hosting environments, endpoints, and users to support.

Application Hosting Services pricing is based on server capacity and high-availability configuration.

Modern tools at your disposal: