Self, Guided, or Managed Support?
Call Theory can act as a technical reference, an interactive technology trainer and guide, or a full-blown service provider to completely manage your call center.
- Beautiful, Searchable Documentation
- Our documentation is fully searchable, consistently updated, and tailored towards call center and answering services.
- Email & Chat Support
- Send us an email or chat us through our Slack community and get advice, opinions, feedback, and support on almost any technical topic.
- Scheduled On-Demand Support
- Jump on our calendar for non-urgent support, pair-programming, additional training, or just to get some direction on a project.
- Weekly Office Hours for Call Centers
- Customer-wide, collaborative meeting where the big problems get solved - bring us your IT and scripting problems to work on.
- Amtelco Intelligent Series Training
- Year-round, weekly training on Amtelco Intelligent Series account programming following a structured, repeating syllabus - now available to all paid customers.
- Dedicated Weekly Meeting
- Send your IT staff, programmers, and project managers for dedicated, in-depth support, training, and advice for your company.
- Contract Services & Scripting
- For project-based or one-off help requests, we can help you plan, train, implement, and/or create just about anything you can imagine.
- Break-Fix Support
- We've got your back when you need it - call us for questions, outages, or just re-assurance. Covers emergency and after-hours break-fix support.
- Custom & Managed Services
- In conjunction with — or acting as — your IT team - we can architect, implement, and manage your entire call center infrastructure - from the phones all the way up your technology stack.
Custom & Managed Services
Designed for Call Centers and Answering Services
24x7 Emergency On-Call
Business Applications & Licensing
Website & Application Hosting
Operational Support & Ticketing
Security Detection & Response
Database Management & Optimization
On-Premise & Cloud Infrastructure
Business Continuity & Disaster Recovery
Technical Staff Training & Mentoring
Managed Services pricing is based on the size of your environment: physical locations, hosting environments, endpoints, and users to support.
Application Hosting Services pricing is based on server capacity and high-availability configuration.
Modern tools at your disposal:
Break-Fix support explained
Get help with issues, training, and expertise as needed.
| Outages, problems, and issues | Troubleshooting and resolution | Extra help when you need it |
|---|---|---|
| Break | Fix | Support |
Ready to get started?
Technical knowledge, training, management, and the Mission Control dashboard at your disposal.
Sign Up Your TeamSchedule Mission Control Demo