Mission Control, we have a go.

On-premise (or your-cloud) utility dashboard for Amtelco call centers.

Available exclusively as part of paid Call Theory subscriptions.

Schedule DemoSee Pricing

Transcriptions that highlight as the recording plays, screen capture playback with Picture-In-Picture browser support, and audio waveforms.

On-Premise (or in your cloud) Dashboard

All-Inclusive Feature Set

Every feature, utility, and improvement that Call Theory adds to the Mission Control dashboard is automatically included with your paid subscription.

SAML2.0 SSO Service Provider & SCIM

Bring your own IdP and enable SAML2.0 SSO and SCIM provisioning

Mission Control SAML settings supporting both SP and IdP initiated logins

Bring Your Own Providers

Every 3rd-party integration allows you to bring your own API keys.

System integration forms for SendGrid, mFax, stripe, RingCentral, bandwidth, twilio, commio, and PeoplePraise.

You're In Full Control

Enable and disable the features you care about at both the system and team-level.

Enable and disable features in Mission Control including API Gateway, Better Emails, Board Check, Call Lookup, Card Procssing, Cloud Faxing, Database Health, Directory Search, Inbound Email, Script Search, and more

Local Artificial Intelligence (AI)

Support for transcription and LLM (Large Language Models) using open-source whisper.cpp and llama.cpp

Enable or disable transcription and LLM support within Mission Control.

Useful tools

Internal and External Utilities

Augment your brand's image and empower your internal staff with helpful tools.

Message Revisions and Diffs

View every message revision, the fields from the script at that point in time, and the software-development inspired summary diffs for your messages.

An inline software-diff of a message with a red-highlight for removed items, and a grene-highlight for added items.

Search (almost) Everything

Mission Control can search all of your scripts, filter all of your clients, find Contact Methods across your directory subjects, and view individual calls.

Contact method search box and explanations for methods including Phone, Email, Cisco, Fax, WCTP, Secure Messaging, SMS, TAP, and Vocara

Personal Dashboard

Link your agent Call Theory accounts against their Intelligent Series ID for a personalized activity dashboard that requires no setup.

A visualization of common user activity for agents

Team & Role Management

Manage users and teams easily at both the system and team levels. Assign roles, delete users, and change team membership.

Team and user management list

System-Wide User Management

Configure users and their teams, linked agents, timezones, 2FA settings, linked SAML ID, and more

User settings and management

Better Email Templates

Add CAN-SPAM support with unsubscribes and custom templates to your Scheduled SendMessages. Bring your own custom themes - or use one of our highly-customizable standard templates.

CAN-SPAM fields above a templated email

Advanced Account Filtering

Find and filter accounts - even for things you would normally have to go to the database or sift through slower, on-demand reports.

Search and filter boxes for Client Number, Billing Code, Client Name, Source, Account Settings, and More

Cloud Faxing

Secure integrations with mFax by Documo for regulated industries - a drop-in replacement for Copia FaxFacts in Amtelco environments with one-click retries.

Cloud faxing interface

API Gateway

A collection of 1st-party utility APIs and 3rd-party BYOK (Bring Your Own Keys) API workflows for easy integration with scripting

API gateway showing different endpoints for utility processing

Database Health

Monitor your Intelligent series database health, archives, and more

Screenshot showing that all the Amtelco archives/purges are properly scheduled

Mission Control Utilities

API Gateway
First-party utilities and 3rd-party BYOK (Bring Your Own Keys) API Gateway for multi-tenant systems.
Better Emails
Send HTML-enhanced emails with Better Emails for Intelligent Series Schedule Send Messages
Board Check
Message review Board Check with PeopleSoft integration for Intelligent Series messages.
Call Lookup
Advanced call log filter and call lookup - play the recording, view the message, and see statistics in a single pane of glass.
Card Processing
Process your TBS Billing Invoices using Stripe as the payment processor - complete with receipts import!
Cloud Faxing
Send faxes securely using Documo mFax and/or RingCentral Fax API for a drop-in Copia FaxFacts replacement.
Database Health
Monitor your SQL databases for space, log file issues, index fragmentation, and best practices configuration.
Directory Search
Search globally across all Intelligent Series contact methods - emails, pagers, phones, and more.
Inbound Email
Leverage Twilio SendGrid for secure inbound emails with advance parsing capabilities, including clickable and scriptable link parsing.
Music Streams
mpg123 (or ogg123 for the bandwidth conscious) compatible Icecast streaming interface built directly into Mission Control.
Script Search
Find (almost) anything with global Script Search for Intelligent Series scripting.
WCTP Gateway
Send and receive SMS through our WCTP Gateway and 3rd-party telecom APIs

Mission Control FAQ

If you can’t find what you’re looking for, email your question(s) to support@calltheory.com.

    • User Licensing

      All user licensing is included. You are free to bring any number of users from your organization (limited only by the infrastructure.)

    • Feature Licensing

      All existing utilities and any newly-released features are included in your ongoing subscription. There is only one version of Mission Control, and everyone pays the same price for it.

    • Custom Features

      We offer custom/organizational-locked features for Enterprise customers - but we prefer to share with everyone - so the pricing reflects that.

    • 3rd-Party Integrations

      Every 3rd-party API integration requires you to fill in your own API keys, tokens, and/or credentials. We are not reselling any API - you deal directly with the providers through your own account(s).

    • On-Premise Hosting

      Designed to be hosted on servers you control in your own environment, we can accommodate most public clouds, private providers, containers, virtual machines, and bare-metal systems - and probably even serverless.

    • Do you offer hosting?

      Not directly, but we are happy to help you setup a cloud services environment (i.e., Vultr/AWS/Azure/etc) that you have ownership of and deploy Mission Control there for you.

    • Amtelco hosted-environment support

      The dashboard can be installed anywhere and connected via any standard network tunneling method to your Intelligent database (such as VPN, stunnel, ngrok, or others of your choice)

    • System Requirements

      At the most basic level, Mission Control is installed as an appliance (taking up a server) - you will need the latest LTS version of Ubuntu Linux Server x64bit, available over SSH, HTTP, and HTTPS.

    • Scalability & Availability

      All layers of the application can be horizontally scaled including the database, cache, background processing, and web-servers. The application itself is built on the Laravel PHP framework and benefits from the same scaling options.

    • Source Code

      We are working on adopting a license that allows us to more easily share code with customers. (We are thinking about the Functional Source License created by Sentry)

Ready to get started?

Technical knowledge, training, management, and the Mission Control dashboard at your disposal.

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