Weekly Scripting Sessions
Level up your skills.
We meet on most Thursdays at 12pm Eastern for a 2-hour session.
Training for Amtelco Intelligent Series
Learn account programming from industry veterans.
(Customer? Grab the Zoom link here)
- WebService Scripting Element
- Learn how to use the Amtelco scripting element that talks to REST-like APIs.
- Email Setup
- Learn how to setup emails in Intelligent Series scripting, directory listings, and more.
- Message Handling
- Learn about the Contact Dispatch Lifecycle and what different message statuses mean.
- Call Lookup
- Become one with the Amtelco Intelligent Series reporting options.
- Fascimile Transmission
- Want to learn the ins-and-outs of Copia-compatible faxing? We can help.
- Database Connections
- Learn how to use scripting to pull information from databases.
- Script Templates
- If you aren't using script templates, you are missing out on a lot of time savings.
- Dispatch Queue
- Learn how to manage the dispatch queue from Intelligent Series supervisor and scripting
- Advanced Expressions
- Learn how to use formulas, variables, and operations to empower your scripts.
- Virtual Terminals
- We can help you learn how to use virtual terminals for SMS, WCTP, SNPP, and more.
Frequently asked questions
If you can’t find what you’re looking for, email your question(s) to support@calltheory.com.
Email & (Slack) Chat Support
Email support questions or join our Slack community. Call Theory maintains a support channel for all of our subscribers to access and ask questions.
Weekly IT Support Office Hours
Where the big problems get solved. Customers are invited to our weekly Zoom conference on Tuesdays at 3PM Eastern. It's a great place to get help, share scripting techniques, learn what others are doing, and network! The intangible benefits from this meeting are worth checking out. As a subscriber, you can also invite a guest to office hours!
Weekly Amtelco IS Scripting Training
Join us for a structured weekly training class - Thursdays at 12PM Eastern - covering Amtelco Intelligent Series scripting and account setup. We are not affiliated with Amtelco.
Script Library, Technical Docs, and More
Our Script Library and Technical Docs are a collection of different digital resources including T-SQL scripting, Amtelco Intelligent Series scripting, Crystal Reports, PowerShell scripts, Twilio examples, High-Quality Hold Music, and more. Don't see something? Email us a request and we'll get it added!
Scheduled Support Appointments ($)
We maintain Appointment Schedules that can be reserved by customers to jump directly on our calendar. Like other direct support methods, the time spent is not included in your base subscription and is charged at a pro-rated $50/hr.
Contract IS Programming ($)
Contract IS Account Programming is a service available to our paid subscribers for making system-wide IS programming updates (directory, scripting, on-call, etc.,) or to create new templates or account, or help with custom scripts/integrations. Our IS Programmers are trained by Patrick Labbett and receive continuous education/training to hone their skills. Contract account programming is not included in your base subscription and runs $50/hr.
Dedicated Private Meetings
Representatives from your company can join an up to 1-hour long dedicated (and private) Zoom call for follow-ups, talking through issues, training on scripting/platforms, or otherwise working together as desired. Most customers meet every two-weeks but we recommend at minimum once a month.
Mission Control - Software & Updates
Mission Control is a utility dashboard for Amtelco Genesis and Intelligent Series bringing additional capabilities to augment your client and agent experiences. The dashboard is installed in your on-premise or cloud environment and managed by Call Theory.
Mission Control - Management & Support
Call Theory uses standard CI practices to update code deployments at customer sites. You are free to continue using Mission Control after you cancel your subscription, but you will not receive updates or support.
Emergency Break-Fix Support ($)
We serve the Answering Service and Call Center industries, so of course we use a 3rd-party answering service - one of our customers, in fact - so you can reach us at anytime for emergencies.
After-Hours Break-Fix Support ($)
Emergency support applies on weekends, week-days from 8pm Eastern to 8am Eastern, and all day during state and federal holidays - based on Eastern Time Zone in the US. Emergency support is billed at a one (1) hour minimum at the Contract Services rate of $50/hr. Mission Control support is included and not billed separately.
Contract Support Services ($)
Contract services includes infrastructure setup, database optimization, IS programming training, general break-fix support, and/or building custom solutions. Large-scope projects and software development are generally not covered under contract services and may be quoted separately. Contract services and break-fix are not included in your base subscription and are charged at a rate of $50/hr.
Dedicated Onboarding
Extensive training and onboarding for your team(s). Customized and personalized training programs, education materials, and on-site visits are available.
Custom Support & SLAs
Service Level Agreements (SLAs) can be negotiated to be more strict for enterprise customers, ensuring guaranteed levels of service, including faster response times and dedicated support teams.
Custom Contract Negotiation
The ability to negotiate contract terms, including pricing, payment terms, data ownership, liability clauses, and more.
Custom Compliance Requirements
Strict compliance needs that require tailored solutions, like GDPR, HIPAA, SOC 2, and more. Please note: We are happy to sign a BAA for customers outside of the need for an Enterprise account.
Custom Data Residency & Sovereignty
For organizations that are operating in multiple regions and need data stored in specific locations due to legal and regulatory requirements.
Unlimited Users - Bring Your Whole Team
While our content generally benefits your technical and management staff the most, you are free to invite any number of users from within your organization to the portal. We do ask that you proxy service requests from your organization through a central contact/role as to avoid duplicate and time-consuming request filtering.
What is your refund policy?
Monthly subscriptions are non-refundable. Annual subscriptions are partially-refundable - you will receive a refund for the remaining full months, minus $900 (the 2-free months we provided for signing up on the annual plan.)
Ready to get started?
Technical knowledge, training, management, and the Mission Control dashboard at your disposal.
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